The posting
Position summary statement:
The incumbent is responsible for meeting guest satisfaction by maintaining guest rooms and surrounding areas by ensuring that rooms are clean and ready for check-in. They will train and guide the Room Attendant’s under their section to ensure that they meet the hotel’s standards in providing guest satisfaction and cleanliness. This will include the rooms and public areas of the hotel.
Primary Responsibilities:
a) To take charge daily operations and be on top of the day’s rooms situation. This includes today’s assignment of rooms, VIP arrivals, PM projects, traces, OS and OO rooms, room changes, extension of stays and all guest request sent through HOTSOS.
b) Daily assignment of rooms to Room Attendants. Ensure that all rooms are assigned out to room attendants to be checked and clean for the day.
c) Inspection of rooms. Ensure that all departure rooms are cleaned for that day has been checked and inspected before Front Office is able to check in the guest to the room. Room cleaning standard has to be in line with hotel’s standards.
d) Should the Room Attendant’s room cleaning fail to meet the hotel’s standard, the housekeeping supervisor is to counsel and train the room attendant on the respective points to improve.
e) Periodically raise an Inspection Room Checklist to check and grade the Room Attendant’s room cleaning against the hotel’s standard.
f) Routinely check room attendant cleaning’s equipment to ensure that the equipment is kept and operationally ready for room cleaning. This includes all the chemicals needed and that safety standards are adhered to.
g) Check room attendant’s room cleaning report at the end of shift and ensure that all rooms has been cleaned as well as updated in the system to reflect the room status after room as been cleaned or inspected.
h) To check and ensure that the PM rooms for the day has been completed. Room is to checked once Engineering has completed the PM works in the room. Room is to be free of defects and assigned to a room attendant to perform a thorough cleaning for the room.
i) Issue master key cards and pagers to Room Attendant, Houseman/Housemaid and Public Area Attendant. Check all master key cards at start of shift before they are issued and end of shift for the return of key cards.
j) Ensure that Room Attendant raise a service order in HOTSOS whenever a lost item has been found in the room. Each service order is to be check and cross-check with the items that the Room Attendant brings down at the end of a shift and updated in HOTSOS.
k) Ensure that the Room Attendants pantries are clean and neat as well that the guest corridors are cleaned and vacuumed before the end of their shift.
l) Ensure that the daily public Area Schedule is correct with corresponding job tasks/projects for the day and that the Public Area Attendants are present on shift
m) Ensure that public areas of the hotel (Ballrooms, toilets, walkways, carpark, lobby, driveway and restaurants) are clean, stain-free and in line with hotel standards.
n) To report all defects in the public areas of the hotel and ensure that the job is done and the area is cleaned. Ensure that public area attendants are train on how to identify defects and report them promptly.
o) Ensure the public areas maintenance project are done promptly according to the schedule. Ensure that public areas machineries are well maintained for project works. To train public areas on how to use cleaning machineries.
p) Ensure that guest laundry has been returned by contractor at the end of the day and that they have been sent back to the guest rooms.
q) To learn and understand how to post and charge guest laundries in the system.
