The posting
Key Responsibilities:
1. Recruitment & Talent Acquisition
• Manage candidate pipeline (applications -> Interviews -> hires)
• Screen resumes and shortlist candidates
• Coordinate and schedule interviews
• Maintain recruitment tracker (daily updates)
• Follow-up with candidates (attendance, confirmation)
• Support employer branding / job postings
2. HR Operations & Administration
• Handle onboarding& offboarding processes
• Prepare documentation (contract, onboarding forms)
• Manage staff records and HR systems
• Track attendance /onboarding completion
• Support internal communication to staff
• Maintain HR trackers (leave, onboarding status, etc.)
3. Recruitment Analytics
i. Analyse: Source of hire, Conversion funnel, Cost per hire (if applicable)
ii. Reporting (Prepare weekly reports)
4. Managing client account such as but not limited to:
- Serve as the primary contact, strengthening and maintaining client relationships
- Work closely with internal teams to ensure seamless execution of new projects/projects, and to ensure timely, accurate delivery of client needs
- Analyse client needs and lead regular check-ins (such as weekly calls and/or meetings) and performance reviews to provide solutions in all aspect; and to drive client satisfaction and loyalty
- Monitor service standards and manage quality sales performance from pre- to post-sales
- Take active lead to engage management in client’s engagement and solutioning; and keep management abreast of the client relationship and the project’s progress
- Sales sign up verification (welcome and verification call)
- Sales Completion/recovery
- Customer Service & Retention
- Weekly and monthly reports



