The posting
Responsibilities
- Provide a point of escalation and support to L1 Engineers/System Engineers.
- Perform routine system administration duties in a Windows Active Directory environment.
- Monitor Windows and VMware servers and troubleshoot problems.
- Install, configure, maintain, and repair server operating systems and server hardware.
- Install and configure OS on physical servers and virtual machines.
- Manage Exchange 2019 and Exchange Online.
- Manage and troubleshoot ESXi and virtual servers.
- Administer and support the VMware platform.
- Monitor ESXi servers and troubleshoot problems.
- Perform VM creation, templates, snapshots, and VM backup.
- Manage and support VMware vSphere environments, including vMotion, HA, DRS, and ESXi deployments.
- Responsible for the operations and upkeep of private and shared virtualized environments.
- Participate in new implementations and work closely with other virtualization engineers to maintain current environments.
- Act as a technical escalation point within Central Operations for virtualization-specific issues.
- Implement and support processes and systems required to deliver highly available virtualization platforms.
- Perform vulnerability assessment remediation and fixing of findings for new and existing servers.
- Participate in regular server patching activities.
- Manage server hardware, including Dell and Lenovo servers.
- Perform firmware updates and configure remote management tools for physical servers.
- Configure RAID on physical servers.
- Analyze and troubleshoot basic hardware issues.
- Provide additional support when necessary for backup and storage functions.
- Produce and maintain appropriate documentation for server deployment, configuration, application deployment, virtualization environments, and related processes.
- Create documentation for environments, processes, technical training, and support procedures.
- Provide training and technical leadership to Tier I personnel.
- Drive efficient and effective resolution of customer issues.
- Participate in weekend maintenance activities, as required.
- Participate in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems.
Requirements
- In-depth knowledge and experience with Windows Servers, particularly Windows Server 2019 and 2022.
- Strong working knowledge of: Active Directory DNS DHCP File & Print Servers Microsoft Cluster Server Backup AD Federated Services Windows PowerShell
- Working experience supporting, maintaining, and administering core VMware technologies.
- VMware vSphere 8.x experience or significant exposure to VMware vSphere and its features, including vMotion, HA, DRS, and ESXi deployments.
- Experience with VM creation, templates, snapshots, and VM backup.
- Experience managing and troubleshooting ESXi and virtual servers.
- Experience managing Exchange 2019 and Exchange Online.
- Experience with Dell and Lenovo server hardware.
- Knowledge of firmware updates and remote management tool configuration for physical servers.
- Experience installing and configuring operating systems on physical servers and virtual machines.
- Knowledge of RAID configuration on physical servers.
- Basic skills in analyzing and troubleshooting hardware issues.
- Must have experience performing enterprise-level project implementation and support.
- Must have strong working and technical knowledge.
- Excellent customer service and telephone skills, with experience in a professional services environment supporting multiple applications and network environments.
- Good verbal and written communication skills.
- Very strong problem-solving and troubleshooting skills.
- At least 2–4 years of working experience in the related field is required for this position.
- Willingness to participate in weekend maintenance activities and an on-call rotation to support 24/7 coverage of critical issues and internal systems.



