The posting
Job Responsibilities:
The ICT Engineer will be responsible for, but not limited to, the following:
- Provide daily IT operational support to all users.
- Respond promptly to end-user issues and requests related to computers and laptops.
- Troubleshoot problems involving computers, laptops, networks, printers, and servers.
- Deliver training and perform hardware/software administration duties and support.
- Conduct preventive maintenance on computers, servers, and firewall.
- Assist with the installation, maintenance, and management of the company’s computer network.
- Maintain and update inventory records for all hardware and software assets.
- Support the management of communications, workstations, and network services.
- Maintain and support AV systems in meeting rooms, including troubleshooting and setup for presentations and video conferencing.
- Perform other duties as assigned.
Requirements:
- Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of relevant working experience.
- Strong troubleshooting skills and technical knowledge of Windows 11, M365 App, basic networking, and enterprise software.
- Knowledge of cybersecurity principles and best practices (e.g., MFA, endpoint security, data protection).
- Good interpersonal and communication skills.
- Willingness to undertake additional duties outside the IT scope when required.



