The posting
Job Responsibilities
- Manage and support IT infrastructure, including servers, networks, storage, cloud solutions, and enterprise applications.
- Monitor system performance, availability, security risks, vulnerabilities, and incidents to ensure operational continuity.
- Coordinate with vendors and service providers on maintenance, upgrades, troubleshooting, and issue resolution.
- Oversee day-to-day ICT support and helpdesk operations, ensuring timely resolution of technical issues and service requests.
- Support cybersecurity policies, security audits, patch management, compliance activities, and staff security awareness.
- Supervise ICT support staff, including task allocation, performance monitoring, coaching, and competency development.
- Maintain IT documentation, knowledge bases, SOPs, and user guides.
- Participate in ICT, digital transformation, and technology improvement projects, including solution evaluation, implementation, and progress tracking.
- Collaborate with business units to support technology adoption and process improvements.
- Manage operational matters such as staff leave, claims, appraisals, training, and related administrative requirements.
- Provide timely reports on assigned tasks and projects and proactively highlight risks or issues.
Job Requirements
- Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
- 6–8 years of relevant experience in ICT operations, infrastructure, systems support, and/or cybersecurity.
- Strong knowledge of networks, servers, cloud technologies, cybersecurity, and IT service management.
- Strong troubleshooting, problem-solving, communication, and leadership skills.
- Experience supervising IT support teams and managing vendors will be an advantage.
- IT certifications such as ITIL, Microsoft, Cisco, or CompTIA are advantageous.
- Proactive, organised, service-oriented, and committed to maintaining reliable and secure IT operations.



