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Open nowPosted 5 days ago

ICT Service Desk Analyst

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 5,000 a month
Where
West, Singapore
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Your applicationOpen nowICT Service Desk AnalystMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 5 days ago

The posting

Salary: $4,000 - $5,000 (open to fresh graduates - degree holders)Location: Joo Koon (West)Working Hours: Mon - Fri, 8am - 5pmJob Type: Permanent

Job Description

Our client, an established services company in the marine/offshore and industrial services sector, is looking for an ICT Service Desk Analyst to join their ICT team, supporting business systems and driving digitisation across the organisation.

Responsibilities

  • Provide 1st line support for the user base, managing and prioritising support requests from local and remote users
  • Diagnose and troubleshoot software, hardware, and connectivity issues
  • Support Inventory, Engineering tools, and other business software
  • Escalate issues requiring specialist or management attention
  • Provide procedural documentation and relevant reports
  • Liaise with staff to help set up systems and resolve issues
  • Support continuous maintenance and monitoring of systems
  • Assist with systems migration to cloud platform
  • Support ICT projects in a fast-paced, dynamic environment, managing multiple priorities
  • Coordinate internal resources and third parties/vendors for ICT project execution
  • Understand and document business requirements
  • Build and maintain workflows and process automation
  • Maintain confidentiality of sensitive data and information

Requirements

  • Engineering or ICT Degree/Diploma
  • Understanding of ITIL (Information Technology Infrastructure Library)
  • Understanding of different database technologies
  • Good problem-solving, analytical, and communication skills
  • Knowledge of low-code/process automation platforms (e.g. Power Platform, Nintex) is a plus

Benefits

  • Medical & Dental benefits (after probation)
  • Company transport provided Liz Ooi Li Chen R1104561 Recruit Express Services Pte Ltd 13C6614
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