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Open nowPosted 28 days ago

Immediate Opening - IT support / Desktop Engineer (Normal shift)

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,300 a month
Where
Singapore
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Your applicationOpen nowImmediate Opening - IT support / Desktop Engineer (Normal shift)MyCareersFuture · Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Job Description & Requirements

Primary Purpose

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs).

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements.

Key Responsibilities

  • Provide onsite and remote desktop support services to end users
  • Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
  • Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
  • Perform desktop/laptop imaging and re-imaging activities
  • Support device deployment, replacement, and technology refresh exercises
  • Conduct asset inventory verification and asset management activities
  • Update and maintain accurate incident and service request records within the ticketing system
  • Create, update, and maintain work instructions, operational procedures, and technical documentation
  • Ensure compliance with IT policies, security standards, and operational procedures
  • Provide support for Microsoft Windows and Microsoft Office 365 related issues
  • Support users across different customer sites and locations as required
  • Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

  • Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
  • Minimum 1 year of experience in desktop support or IT helpdesk environment
  • Minimum 1 year of hands-on experience supporting:
  • Microsoft Windows 10/11 Microsoft Office 365 (added advantage)
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