The posting
Job Summary:
This individual will be a self-starter, technical, driven individual who will work cooperatively with a distribution team to maintain and grow existing business, create new business, and meet or exceed monthly sales quotas while increasing customer satisfaction.
Inside Sales Job Description:
Specific duties of the Inside Sales employee will include:
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Recommend alternate products based on cost, availability, or specifications.
- Present price, credit, and terms in accordance with standard procedures of the company.
- Accurately process customer transactions such as orders, quotes, or returns.
- Provide accurate information regarding availability of in-stock items.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
- Fill requests for catalogs, information or samples.
- Capture accurate and complete information in Customer Relationship Management system.
- Identify trends in customer satisfaction or dissatisfaction.
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
- Communicate to the purchasing department unexpected increases or decreases in demand for products.
- Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
- Follow company policies and procedures.
- Present a professional image at all times to customers and vendors.
- Perform other duties/ projects as assigned.
Skills Required
- The ideal candidate will have experience in industrial distribution.
- Great phone presence as you will be doing business over the telephone.
- Highly organized, great with time management.
- Able to work in a fast-paced, self-directed entrepreneurial environment.
- Exceptional verbal and written communication skills.
- Highly proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.
- Should be proficient in CRM software solutions.
- Decision-making, problem resolution and creative thinking skills.
- Able to multi-task the activities with shifting priorities.
- Honest, assertive, and systematic.
- Ability to work both independently and in a group environment.
- Relevant training in Inside Sales.
- Shipping and receiving.
- Great positive attitude.
- Excellent Teamwork.
- Experience in distribution is a plus.
- Previous experience in sales, customer service, or other related fields
- Familiarity with CRM platforms
- Ability to build rapport with clients.
- Strong negotiation skills.
- Deadline and detail oriented.
Experience:
- 2-3 years
- Multitasking
Education:
- Diploma or Degree
Communication & Writing:
- English & Chinese
- Male or Female



