The posting
Responsibilities
- Handle customer and intermediary enquiries mainly via email through Salesforce
- Manage emails, letters and outbound calls where required
- Provide end-to-end support and aim to resolve enquiries at the first point of contact
- Process routine customer requests in accordance with SOPs, product knowledge and approved guideline
- Maintain accurate Salesforce records, follow-ups and audit trails while meeting service standards and SLAs
- Resolve customer issues professionally and provide appropriate solutions within approved guidelines
- Assist with ad hoc duties as assigned
Requirements
- Experience in Insurance customer service functions
Interested applicants please email your resume to [email protected] Megan Ng Su Ting (CEI No.: R23115059) Recruit Express Pte Ltd EA Licence No: 99C4599
*** We regret that only shortlisted candidates will be contacted.



