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Open nowPosted 14 days ago

IT Application Support Staff

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,500 a month
Where
Singapore
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Your applicationOpen nowIT Application Support StaffMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

Role Overview:

We are seeking a proactive IT Officer to provide L1/L2 application support and system maintenance for our

shore-based and vessel operations. You will be the key contact for troubleshooting core maritime applications

(AMOS & PENTA Horizon), supporting users, and ensuring system reliability both in-office and onboard

company vessels.

Responsibilities:

  • Application Support: Provide technical support and troubleshooting for AMOS, PENTA Horizon, and core maritime management software for shore-based staff and vessel crew.
  • Incident Management: Log, investigate, and resolve user-reported incidents in accordance with established support SLAs.
  • System Maintenance: Conduct routine health checks on office and vessel servers; assist in monitoring and maintaining system security across vessel management platforms.
  • User Enablement: Develop user guides, technical manuals, and deliver software training for office staff and shipboard crew.
  • System Enhancements: Gather user feedback and assist with UAT/testing for application enhancements and upgrades.
  • Technical Patching: Perform database queries and basic SQL scripts to support data fixes and routine reporting.

Requirements:

  • Diploma or Degree in Computer Science, Information Technology, or related discipline.
  • Minimum 1 year of experience in an IT Application Support or Helpdesk environment.
  • Hands-on knowledge of SQL and Relational Databases (Oracle / MS SQL).
  • Basic understanding of server maintenance or scripting (e.g., PowerShell, Python) is an advantage.
  • Strong communication skills with a user-centric mindset.
  • Willingness and fitness to travel overseas and board company-owned vessels when required
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