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Open nowPosted 3 days ago

IT Engineer – Change Management / ITSM

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 8,000 a month
Where
Central, Singapore
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Your applicationOpen nowIT Engineer – Change Management / ITSMMyCareersFuture · Central, Singapore

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  5. 34.1%30 days
This job: posted 3 days ago

The posting

Responsibilities:

  • Lead and coordinate Change Advisory Board (CAB) meetings and manage the review and approval of IT change requests.
  • Implement and maintain ITIL-based Change Management processes and standards.
  • Review change requests submitted by infrastructure, application, security and other IT teams.
  • Assess proposed changes for risks, business impact, dependencies and potential unintended consequences.
  • Provide recommendations to reduce implementation risks and improve the probability of successful change implementation.
  • Ensure change requests contain appropriate impact assessments, implementation plans, testing evidence, rollback plans and approvals before deployment.
  • Follow up on action items and decisions arising from CAB meetings.
  • Coordinate change-related communications, including planned downtime, implementation schedules and completion notifications to relevant stakeholders.
  • Maintain and update the IT change management portal and ensure change records are complete and accurate.
  • Monitor change management activities and identify opportunities to improve process efficiency and effectiveness.
  • Review and maintain change management processes, templates, SOPs, guidelines and related documentation.
  • Prepare regular reports on ITSM performance, SLA achievement, change success rates and other relevant service management metrics.
  • Prepare progress reports for IT service management initiatives and present updates to management when required.
  • Work closely with internal IT teams, business stakeholders and external vendors to coordinate change activities.
  • Support Incident Management, Problem Management and other ITSM processes when required.
  • Identify recurring change-related issues and recommend corrective or preventive actions.
  • Support continuous improvement initiatives to enhance IT service quality, governance and operational efficiency.
  • Ensure IT changes supporting business-critical and security-related systems are appropriately managed and documented.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, Management Information Systems (MIS) or a related discipline.
  • Minimum 6 years of relevant IT experience, including 3–5 years of experience in IT service operations, ITSM or Change Management.
  • Strong practical experience in Change Management, Incident Management and Problem Management.
  • Good knowledge of ITIL and IT Service Management methodologies.
  • Experience in facilitating or coordinating Change Advisory Board (CAB) meetings.
  • Strong understanding of change risk assessment, impact assessment, implementation planning and change governance.
  • Experience working with infrastructure, application, cybersecurity, network and operations teams.
  • Strong stakeholder management and relationship-building skills.
  • Excellent communication, negotiation and professional writing skills.
  • Strong organisational and time-management skills.
  • Ability to maintain accurate documentation and track multiple actions, changes and deliverables.
  • Proficient in Microsoft Word, Excel and PowerPoint.
  • Ability to work effectively in a fast-paced and changing environment.
  • Proactive, adaptable and willing to take on new responsibilities and challenges.
  • Strong analytical and problem-solving skills.
  • Experience in security services, technology services, facilities management or other business-critical operational environments will be an advantage.
  • ITIL Foundation certification or higher is preferred.
  • ITSM, Change Management or related professional certification will be an advantage.
  • Experience with enterprise ITSM platforms and change management tools will be an advantage.
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