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Open nowPosted today

IT EUC Engineer

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowIT EUC EngineerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

IT EUC Engineer (L2/L3 – EUC & Network Support)

Position Overview

This role is responsible for end-to-end EUC engineering and operational support within a managed services environment, with additional responsibility for network troubleshooting and infrastructure support. The engineer is expected to operate at L2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.

Key Responsibilities

1. End User Computing (EUC) & Technical Support

  • Provide Level 2/3 technical support, including handling critical and emergency incidents.
  • Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.
  • Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.
  • Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.
  • Conduct user onboarding and basic system training when required.

2. Infrastructure & Networking Support

  • Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.
  • Assist in configuration and maintenance of network devices (switches, routers, access points).
  • Monitor system and network performance, ensuring high availability and reliability.
  • Work with vendors and internal teams for escalation and resolution of infrastructure issues.

3. Service Delivery & Operations Management

  • Perform Move, Add, Change (MAC) activities for IT systems and users.
  • Manage incident, problem, and change processes, including root cause analysis and preventive actions.
  • Support release and patch management to maintain system security and compliance.
  • Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.

4. IT Asset & Lifecycle Management

  • Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.
  • Handle warranty claims, break-fix coordination, and hardware/software replacements.
  • Maintain asset inventory and configuration records (SACM).
  • Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.

5. Monitoring, Backup & Data Management

  • Monitor IT systems, networks, and services, responding to alerts proactively.
  • Manage data backup, archival, and restoration processes to ensure data integrity and availability.

6. Governance, Documentation & Continuous Improvement

  • Develop and maintain technical documentation, SOPs, and procedural guides.
  • Support IT policy implementation and ensure compliance with internal standards.
  • Participate in technology planning, assessment, and improvement initiatives.

Requirements

  • Diploma/Degree in Information Technology, Computer Science, or related field.
  • 3–5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.
  • Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.
  • Hands-on experience with Intune or endpoint management tools.
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).
  • Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.
  • Familiarity with ITIL processes (Incident, Problem, Change Management).
  • Experience with backup solutions, monitoring tools, and asset management systems is preferred.
  • Strong troubleshooting, communication, and documentation skills. Preferred Certifications Microsoft (MD-102, Azure) CompTIA Network+ / Security+ CCNA or equivalent
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