The posting
Job Overview:
This role involves managing and maintaining Windows Server, Active Directory and Microsoft 365 environments, supporting critical infrastructure including servers, Hyper-V, networking, Wi-Fi and firewall systems. You will monitor system availability, performance and infrastructure health, manage endpoint security and patch management, respond to cybersecurity alerts and security incidents, and provide Level 2/3 support for escalated technical issues.
Key Responsibilities:
• Manage and maintain Windows Server, AD and M365 environments
- Support servers, Hyper-V, network, Wi-Fi, and firewall infrastructure
- Monitor system availability, performance, patching and infrastructure health
- Manage endpoint security, patch management, encryption and device security controls
- Monitor and respond to cybersecurity alerts, suspicious activities and security incidents
- Support vulnerability assessment and remediation activities
- Monitor backup operations and perform recovery/restore testing when required
- Provide Level 2/3 support for escalated user, system and connectivity issues
- Support user access, onboarding/offboarding and Microsoft 365 administration
- Work with vendors and internal stakeholders on infrastructure and IT projects
- Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.
About you
- Diploma or Degree in IT, Computer Science, Cybersecurity or related
- Around 1–3 years of hands-on IT experience
- Good knowledge of Windows Server and AD
- Understanding of networking concepts, firewall and Wi-Fi environments
- Experience with endpoint security, patch management and backup solutions
- Good troubleshooting and problem-solving skills
- Able to troubleshoot both infrastructure and end-user technical issues independently
- Responsible, proactive and able to follow issues through to closure
- Good communication and documentation skills
- Good understanding of cybersecurity fundamentals and security best practices



