The posting
- Provide first-level IT support to users.
- Handle and resolve basic desktop, network, and system issues.
- Log and update all service requests and incidents.
- Follow up with users and provide regular updates.
- Escalate unresolved issues to the relevant support team.
- Provide good customer service and handle user queries professionally.
- Follow standard IT support procedures and escalation guidelines.
- Willing to work 12-hour rotating shifts, including day and night shifts. --------------------------- Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.



