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Open nowPosted 15 days ago

IT Helpdesk Engineer

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,750 a month
Where
Singapore
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Your applicationOpen nowIT Helpdesk EngineerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Job Summary: We are seeking a proactive and customer-centric IT Helpdesk Engineer to deliver first-line technical support across enterprise IT environments. This role is the frontline of IT service excellence, ensuring seamless end-user experience, rapid incident resolution, and strict SLA performance.

Key Responsibilities

  • Provide L1 and L2 technical support for desktops, laptops, mobile devices, and business applications
  • Diagnose and resolve issues related to Windows, Microsoft 365, email, VPN, printers, and network connectivity
  • Manage incident and service request tickets via ITSM tools with full documentation
  • Perform user account administration in Active Directory and Azure AD
  • Support onboarding, offboarding, and asset deployment activities
  • Escalate complex technical issues to infrastructure and application teams
  • Maintain strong communication with users on ticket status and resolution progress
  • Ensure compliance with security, audit, and operational procedures
  • Participate in shift rotation and standby support when required

Required Technical Skills

  • Strong troubleshooting experience in Windows 10 and 11 environments
  • Hands-on exposure to Microsoft 365, Outlook, Teams, and OneDrive
  • Basic network knowledge including LAN, WAN, DNS, and VPN
  • Familiarity with ITSM platforms such as ServiceNow, Remedy, or equivalent
  • Basic knowledge of Active Directory and endpoint management tools
  • Experience supporting hardware, printers, and mobile devices

Qualifications and Experience

  • Diploma or Degree in Information Technology or related discipline
  • Minimum 1 to 3 years of service desk or IT support experience
  • Fresh graduates with strong technical aptitude are welcome to apply

Core Competencies

  • Strong customer service and communication skills
  • High sense of ownership and accountability
  • Ability to thrive in fast-paced support environments
  • Structured problem solving and documentation discipline
  • Team-oriented with strong learning agility

Please send your detailed resume in MS Word format to [email protected] with

  • Education Level
  • Working experiences
  • Each employment background
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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