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Open nowPosted 8 days ago

IT Infrastructure & Operations Lead

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 7,000 a month
Where
Central, Singapore
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Your applicationOpen nowIT Infrastructure & Operations LeadMyCareersFuture · Central, Singapore

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The clock on this job

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Role Overview

The IT Infrastructure & Operations Lead will be responsible for the day-to-day management, reliability, and continuous improvement of Client's IT infrastructure and technology operations across its corporate offices, retail/F&B outlets, and supporting environments.

The role will serve as the primary IT point of contact for the client/business, providing hands-on technical leadership while managing and coordinating a team of IT personnel and external vendors.

The ideal candidate should have strong infrastructure and IT operations experience, with prior exposure to multi-site F&B, retail, hospitality, or similar environments where uptime, point-of-sale systems, network connectivity, and rapid incident resolution are critical.

1. IT Infrastructure & Operations

  • Working closely with the team and take ownership of day-to-day IT infrastructure and operations across the organisation and retail/F&B outlets.
  • Manage and maintain network infrastructure, Wi-Fi, firewalls, switches, servers, endpoints, printers and other IT equipment.
  • Ensure reliable connectivity between outlets, headquarters, cloud services and other business systems.
  • Monitor IT infrastructure performance, availability, capacity and security.
  • Identify recurring infrastructure issues and implement permanent solutions.
  • Maintain accurate documentation of IT infrastructure, configurations, network diagrams and asset inventories.
  • Perform regular health checks and preventive maintenance across outlets.

2. Retail & F&B Technology Operations

  • Provide technical oversight for IT systems supporting retail/F&B outlets, including:
  • Internet and Wi-Fi -Back-office systems e.g. Firewall -CCTV/access-control -Ensure new outlets and outlet renovations are IT-ready before opening
  • Coordinate IT setup for new outlet openings, relocations and closures.
  • Respond quickly to outlet-level incidents that may affect sales or business operations.
  • Work closely with operations and outlet managers to minimise downtime and disruption.

3. Team Leadership

  • Lead, supervise and coordinate the assigned IT support/infrastructure team.
  • Assign tasks, prioritise incidents and monitor resolution progress.
  • Provide technical guidance and hands-on support for complex issues.
  • Establish clear escalation procedures for outlet and corporate IT issues.
  • Coach team members and develop their technical capabilities.
  • Ensure appropriate manpower coverage for business-critical periods and outlet operations.

4. Single Point of Contact / Client Management

  • Act as the primary IT contact and escalation point for the client/business.
  • Understand business requirements and translate them into practical IT solutions.
  • Provide regular updates on IT incidents, infrastructure health, projects and outstanding issues.
  • Coordinate between business stakeholders, internal IT staff and external vendors.
  • Take ownership of issues from identification through to resolution rather than simply passing them between teams.
  • Build a strong working relationship with management, operations, finance, HR and outlet teams.

5. Incident & Problem Management

  • Take ownership of major IT incidents affecting outlets or business operations.
  • Establish appropriate response and escalation procedures for critical incidents.
  • Lead troubleshooting and root-cause analysis for recurring problems.
  • Maintain incident records and identify opportunities to reduce repeat incidents.
  • Ensure appropriate response times for business-critical systems.
  • Coordinate with vendors and third-party service providers where required.

6. Vendor & Service Provider Management

  • Manage day-to-day relationships with IT vendors, telcos, POS providers, managed service providers and other technology partners.
  • Coordinate vendor support and escalation when required.
  • Monitor vendor performance against agreed service levels.
  • Assist management with vendor evaluation, quotations and technical recommendations.
  • Ensure vendor work is properly documented and completed to the required standard.

7. IT Projects & New Outlet Deployment

  • Lead or support IT implementation for new outlets, renovations, relocations and technology refreshes.
  • Prepare IT requirements, equipment lists and deployment plans.
  • Coordinate network, Wi-Fi, POS, printers, endpoints and other technology installations.
  • Work with contractors, outlet operations and vendors to ensure IT readiness before opening.
  • Conduct site surveys and technical assessments where required.
  • Ensure proper handover and documentation after implementation.

8. Security & Compliance

  • Implement and maintain basic IT security controls across corporate and outlet environments.
  • Manage endpoint security, access controls, user accounts and network security.
  • Ensure appropriate patching and firmware updates.
  • Monitor and address potential security vulnerabilities.
  • Support backup, disaster recovery and business continuity arrangements.
  • Ensure IT practices comply with relevant company policies and applicable Singapore requirements.

9. Asset & Lifecycle Management

  • Maintain an accurate inventory of IT hardware, software, network equipment and outlet technology assets.
  • Manage equipment deployment, replacement, repair and disposal.
  • Establish appropriate lifecycle and replacement plans.
  • Track warranties, licences, subscriptions and maintenance contracts.
  • Identify ageing or unsupported infrastructure and recommend replacement plans.

10. Reporting & Continuous Improvement

  • Provide regular management reports covering: IT incidents Outlet downtime Network availability Outstanding issues Infrastructure health Asset status Vendor performance IT projects
  • Identify opportunities to improve reliability, standardisation and operational efficiency.
  • Develop and maintain SOPs for common IT operations and outlet incidents.
  • Establish appropriate monitoring and preventive-maintenance practices.

Suggested Candidate Profile

  • 3-5+ years of IT infrastructure/operations experience, depending on seniority.
  • Experience supporting multiple physical locations/outlets.
  • Prior experience in F&B, retail, hospitality, logistics, or other high-availability operational environments.
  • Strong understanding of: LAN/WAN Wi-Fi Firewalls Switching/routing Windows/endpoint environments Microsoft 365 Cloud platforms IT security fundamentals Backup and disaster recovery Hardware and asset management
  • Experience supporting POS and payment-related environments would be highly advantageous.
  • Experience managing IT vendors and telcos in Singapore.
  • Experience managing or leading a small IT support/infrastructure team.
  • Comfortable being hands-on, rather than purely managerial.
  • Strong troubleshooting and problem-solving ability.
  • Good communication skills and ability to work directly with business stakeholders and outlet managers.
  • Comfortable working in an environment where urgent operational issues can occur outside normal office hours.
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