The posting
Key Responsibilities
ICT Operations & Service Request Management
- Raise, track, and manage ICT service requests, incidents, and operational support activities.
- Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs.
- Review and validate service request submissions, approvals, and fulfilment evidence.
- Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.
- Maintain accurate records and audit trails for operational activities.
IT Administration & User Support
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
- Support user onboarding, offboarding, and access management processes.
- Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
- Coordinate endpoint provisioning, software installation, and workplace technology support.



