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Open nowPosted 6 days ago

IT Operations & Service Desk Manager

MyCareersFuture94,028 open roles

Pay
SGD 9,500 – SGD 10,500 a month
Where
Central, Singapore
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Your applicationOpen nowIT Operations & Service Desk ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Job Details

  • Drive the transition to a single delivery partner while maintaining service continuity.
  • Manage operational reporting, service levels, KPIs and partner escalations.
  • Coordinate proximity IT support across Asia markets.
  • Manage Service Desk and IT operations delivery partners.
  • Work closely with Cloud, Digital Workplace, Network, Security and ITSM teams.
  • Support central operations for EMEA and AMER as part of a follow-the-sun model, subject to capacity.
  • Monitor service performance and ensure consistent end-user support across the region.
  • Identify operational issues and coordinate resolution with relevant internal teams and external partners.

Requirements

  • Degree or Diploma in Information Technology, Computer Science or a related discipline.
  • Relevant experience in Service Desk and IT Operations management.
  • Strong experience with ITSM and ServiceNow, including incident, request and reporting processes.
  • Experience managing IT service providers or delivery partners.
  • Experience in vendor management, escalation handling and service transition.
  • Experience coordinating proximity or onsite IT support across multiple locations.
  • Strong understanding of operational KPIs, SLA management and service reporting.
  • Excellent analytical, communication and stakeholder management skills.
  • Ability to work independently and manage priorities in a multicultural environment.

EA Number: 11C4879

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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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