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Open nowPosted 22 days ago

IT Operations Support Engineer - 12 Months Contract

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,800 a month
Where
Central, Singapore
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Your applicationOpen nowIT Operations Support Engineer - 12 Months ContractMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Job Responsibilities:

  • Troubleshoot IT-related issues that require physical attention, ensuring timely resolution.
  • Deliver computers in a 'ready to use' state to IT users, ensuring proper setup and functionality.
  • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools when necessary.
  • Manage physical stock of devices and accessories, including updating CMDB records for accurate inventory management.
  • Conduct regular inventory checks for relevant hardware to ensure availability and readiness.
  • Coordinate logistics using local providers to ship and move devices across locations as needed.
  • Handle warranty cases in coordination with relevant OEM vendors, ensuring timely resolution and minimal disruption.
  • Identify and report risks that might impact OSS service quality, proactively addressing potential issues.
  • Provide support to end users and IT equipment in meeting rooms and similar user collaboration areas.
  • Host and support third-party technicians when necessary, ensuring smooth collaboration and resolution of issues.
  • Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
  • Follow OSS governance procedures, participate in meetings, and adhere to escalation paths as defined.
  • Adhere to OSS procedures outlined in Runbook, SOPs, and knowledge articles, ensuring consistency and best practices.

Job Requirements:

  • Completion of a formal qualification or apprenticeship in information technology.
  • Three (3) years of professional experience in on-site IT support, with beneficial possession of a valid ITIL certification.
  • Outstanding customer service orientation.
  • Proven interpersonal and communication skills, with the ability to prioritize tasks effectively.
  • Proactive and solution-oriented mindset, capable of working independently and self-driven.
  • Deep technical knowledge and good customer service skills.
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