The posting
💻 IT SERVICE DESK SUPPORT ENGINEER | 1-YEAR CONTRACT
📍 Location: Depot Road 💰 Salary: Up to $3,300/month ⏰ Working Hours: 8:30 AM – 6:00 PM( Mon - Fri)
🔧 JOB RESPONSIBILITIES
- Provide first-level IT service desk support to users
- Attend to IT enquiries, incidents and technical issues
- Troubleshoot hardware, software and network-related issues
- Perform basic system checks and resolve technical issues
- Log, track and update incidents in the service desk system
- Escalate unresolved issues to the relevant technical teams
- Follow IT procedures, SOPs and service level requirements
- Provide remote or on-site support when required
- Participate in the 24/7 duty phone rotation
- Perform other IT support duties as assigned
✅ REQUIREMENTS
- IT-related Diploma / Nitec / Higher Nitec preferred
- Previous IT helpdesk, service desk or desktop support experience preferred
- Good troubleshooting and communication skills
- Basic knowledge of Windows, hardware and software
- Able to work independently and handle user issues professionally
- Willing to take up the 24/7 duty phone on a rotational basis
📩 Interested? Apply now and join the IT support team!
Only shortlisted candidates will be contacted.
Au Wei Xuan , Ryan
Reg No: R23117045
EA License: 23C2060



