The posting
Responsibilities:
· Experience with Desktop/Laptop,Mobile & Tablet Troubleshooting
· Basic Windows ServerKnowledge (AD/DHCP/DNS etc)
· Basic Network /Troubleshooting knowledge (LAN, Wireless)
· Oversee computersecurity and anti-virus updates etc.
· Need to provide weeklyreport to external stakeholder (E.g. Excel Report)
· Liaise with externalstakeholders and vendors.
· Provide onsite andremote IT Support for Customers
· Hands on experience withremote support software’s such as LogMeIn & TeamViewer / Windows RDP
· Logging all IT problemsand resolutions
· Inducting new staff on supportedIT systems
· Keep inventory ofhardware and maintenance records
Requirements:
· Diploma or Certificatein IT/Computer Engineering with 3-5 years of working experience in technical support
· Experience in basicnetworking support
· Experience in using andsupporting OS platforms such as Windows 7/8/10/11 and MS Office applications
· Experience in supportingmobile, tablet device such IOS, Android
· Experience in VVIPsupport with good communication skill to support senior management
· Resourceful, goodworking attitude, takes initiative
· Good communication andadministrative skills
· MUST have positiveworking attitude.



