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Open nowPosted 27 days ago

IT Support Engineer (Healthcare system & Application Support)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
Singapore
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Your applicationOpen nowIT Support Engineer (Healthcare system & Application Support)MyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 27 days ago

The posting

IT Support Engineer (Healthcare system & Application Support)

  • Work location: TPY (nearest MRT: Caldecott)
  • Industry: Healthcare/Medical Devices.
  • Office hours.
  • Rotating standby

Responsibilities:

  • Provides first-line remote technical support to customers by resolving a wide range of issues within a modality, leveraging technical expertise and troubleshooting skills to deliver effective solutions with a focus on customer satisfaction.
  • Receives, registers, and prioritizes customer service requests across various communication channels, ensuring all critical information is documented in the service management system for efficient problem resolution and follow-up.
  • Documents all service activities thoroughly, including diagnostic procedures, troubleshooting steps, resolutions, and case statuses, maintaining comprehensive records that support effective case management and future reference.
  • Identifies and escalates more complex issues that require additional expertise, providing a detailed account of the troubleshooting performed and collaborating with senior engineers or management to facilitate resolution.
  • Ensures all technical support activities are performed in strict accordance with regulatory guidelines, clearly communicating proposed solutions and actions to customers to ensure transparency and compliance.
  • Participates in advanced training programs and continuous learning opportunities to deepen technical knowledge and enhance the ability to troubleshoot and resolve more complex issues within the assigned modality.
  • Works collaboratively with cross-functional teams, sharing technical insights and best practices to improve service delivery processes, contribute to team success, and enhance overall customer satisfaction.
  • Operates under direct supervision in managing and resolving customer issues, applying technical knowledge and judgment to make informed decisions while seeking guidance for non-routine challenges.
  • Develops stable working relationships internally, actively exchanging standard information with colleagues, immediate supervisors, project leaders, and other professionals within the team or group to foster collaboration and support collective goals.
  • Any adhoc dutied as assigned by team lead.

Requirements:

  • Diploma, Bachelor's Degree in Engineering, Medical, Science related field, with 2 years of relevant experience.
  • Excellent communication and interpersonal skills.
  • Positive attitude and enthusiasm to learn and ability to work in a team.

Preferred Skills:

  • Regulatory Compliance
  • Data Analysis & Interpretation
  • Root Cause Analysis (RCA)
  • Troubleshooting
  • Service Operations
  • Technical Documentation
  • Customer Service
  • KPI Monitoring and Reporting
  • Product Installation
  • Product Repair & Maintenance
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