Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 days ago

IT Support Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,000 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support ExecutiveMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

About MTFA

The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Role Overview

We are looking for a proactive, detail-oriented IT Support Executive to deliver reliable day-to-day IT operations and Level 1 support across MTFA locations in Singapore (HQ, DI/DIL, IKCs, IC, IEH/childcare). You will manage incident resolution, keep tickets and knowledge tidy, handle device and account lifecycle, and ensure smooth onboarding/offboarding so staff can work securely and without friction. You’ll operate under the IT head and partner closely with the IT Operations Executive (L2/L3).

Key Responsibilities:

1. Incident & Ticket Management

  • Respond promptly to user tickets via portal/chat/phone and provide clear updates through to closure.
  • Triage and resolve L1 incidents (workstations, standard apps, printing/Wi-Fi); escalate to L2/L3 per runbook.
  • Log every case in the ITSM platform with accurate category/priority, SLA timer, and resolution notes (link a knowledge article where applicable).

2. IT Asset & User Support (Singapore sites)

  • Manage laptops/desktops, peripherals, and loaners; coordinate repair/RMA when required.
  • Enrol, configure, and troubleshoot endpoints using the endpoint-management platform (MDM) in line with policy.
  • Reimage/re-enrol devices to restore compliance or during tech refresh.

3. User Onboarding & Offboarding (Identity & Access)

  • Execute standard account and access tasks in the collaboration/identity suite via runbooks (joiners, movers, leavers).
  • Conduct IT onboarding for productivity and collaboration tools.
  • Secure offboarding: disable accounts, revoke sessions/MFA as required, reclaim licenses, back up user data per SOP, and wipe/re-provision devices.

4. Documentation & Reporting

  • Document technical issues, resolutions, and maintenance activities.
  • Prepare periodic IT support reports for management review.
  • Maintain updated records of configurations, procedures, and user manuals.

5. Daily & Weekly Operations

  • Monitor endpoint compliance (encryption, patch status, MDM policies) and perform basic network health checks (Wi-Fi/printing/meeting rooms).
  • Maintain the IT asset register and accurate device/user records.
  • Surface recurring issues and propose quick fixes; keep end-user knowledge-base articles current.

6. General IT Support

  • Perform basic connectivity triage (device/app/Wi-Fi symptoms); escalate persistent LAN/VPN issues to L2/L3 with clear notes.
  • Provide on-site support across MTFA locations and events when needed.

Core Skills

  • Comfortable using computers and smartphones (installing apps, basic settings, printing).
  • Clear, friendly communication and strong customer-service mindset.
  • Structured problem-solving: identify the issue, follow steps, document what you tried, confirm resolution.
  • Able to learn new digital tools quickly; follow checklists/runbooks accurately.
  • Good record-keeping and documentation (notes, guides, simple screenshots).
  • Team player who can manage priorities and follow up until tasks are closed.

Qualifications & Requirements

  • ITE or Diploma in any discipline (or equivalent experience).
  • IT experience useful but not required — fresh grads welcome; training provided.

Nice to have (we’ll train if you don’t have these yet)

  • Basics of user accounts and shared folders/resources.
  • Familiarity with ticketing/helpdesk tools and remote support.
  • Simple network triage: distinguish device/app vs. network issues; check IP/config; run a quick connectivity test (e.g., ping/speed).
  • Comfort with office productivity tools (docs, spreadsheets, slides).
  • Curiosity to learn new technologies and simple automation (e.g., following a script or template) to improve repeatable tasks.

Working Conditions

  • May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting.
  • Some travel between different work sites may be required.

PDPA Notice: By submitting your application, you acknowledge that you have read and agree to our Privacy Policy (https://www.mtfa.org/privacy-policy) regarding the collection, use, and disclosure of your personal data.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.