Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

IT Support Infrastructure Engineer - Permanent

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 4,500 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Infrastructure Engineer - PermanentMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

  • Provide hands-on Level 2 support by monitoring, troubleshooting, resolving, and improving IT incidents involving end-user devices, servers, cloud services, and applications across the organisation.
  • Enhance and optimise existing monitoring and alerting capabilities to improve service availability, customer experience, and incident troubleshooting.
  • Identify opportunities to automate repetitive tasks using scripting or collaborate with development teams to implement automation solutions.
  • Maximise the use of ITSM platforms by maintaining and improving workflows, automation, and processes to streamline service delivery and improve SLA performance.
  • Prioritise, schedule, investigate, and resolve incidents and problems, escalating complex issues to the appropriate technical teams when required.
  • Accurately document, track, and maintain records of help desk requests, including troubleshooting steps, decisions, actions taken, outcomes, and final resolutions.
  • Perform proactive and preventative maintenance on servers, applications, and IT services.
  • Conduct post-resolution follow-ups to ensure incidents are fully resolved and customer requirements are met.
  • Provide technical guidance, training, and support to end users and staff on computer systems, applications, and related IT issues.
  • Assist with the installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user devices, network peripherals, networking equipment, servers, and cloud services.
  • Maintain accurate IT asset inventories, including workstations, monitors, storage devices, printers, scanners, modems, and other peripheral equipment.
  • Design, configure, deploy, and test customised IT environments across various platforms and operating systems.
  • Monitor system performance, conduct testing, and provide performance metrics and reports as required.
  • Provide Level 1 support during periods of increased workload or reduced team capacity.
  • Analyse incident and problem trends, review documented resolutions, and identify opportunities to prevent recurring issues.
  • Drive the automation and optimisation of end-to-end IT support processes.
  • Collaborate closely with Level 1 and Level 3 support teams and business users to identify recurring issues and implement preventative solutions.
  • Develop and improve tools that provide enhanced monitoring, operational insights, faster troubleshooting, and proactive alerts when services operate outside established parameters.
  • Identify opportunities to automate ticket management and workflows to improve efficiency and service delivery.
  • Promote and support the adoption of ITSM best practices across support teams.
  • Research and evaluate hardware and software products to support IT procurement, development, and technology improvement initiatives.
  • Assess and recommend appropriate hardware and software solutions based on technical requirements, operational needs, and organisational standards.
  • Evaluate mobile and web applications against established assessment criteria and guidelines before deployment to end users.

Requirements:

  • Degree in Information Technology or a related field, or a minimum of 5 years of equivalent experience in a similar IT role
  • ITIL certification — Highly Preferred
  • Advanced knowledge and hands-on experience with Microsoft 365 (O365) services — Essential
  • Strong knowledge of Microsoft Azure Cloud services across IaaS and PaaS environments, with experience in Windows Server and Windows 11 — Highly Preferred
  • Experience with Microsoft IIS, .NET application support, and application architectures such as client-server environments — Highly Preferred
  • Exposure to Microsoft Power Apps
  • Scripting experience using PowerShell, Python, Bash, or similar technologies — Highly Preferred
  • Knowledge and experience in supporting and diagnosing mobile applications and devices, particularly Apple products — Preferred
  • Knowledge of Mobile Device Management (MDM), particularly Microsoft Intune — Preferred
  • Strong understanding of IT Service Management (ITSM) tools, processes, and automation platforms such as ServiceDesk, ServiceNow, and ManageEngine — Preferred

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.