The posting
Join a growing organisation as an IT Support Specialist, providing hands-on technical support to users in Singapore and across regional locations. This role covers end-user support, IT infrastructure, cloud platforms, IT security, asset management and technology improvement initiatives.
Job Description
- Provide day-to-day IT support to headquarters and regional users, troubleshooting hardware, software, network and system-related issues.
- Act as the primary point of contact for IT support and helpdesk requests, ensuring timely resolution of user issues.
- Troubleshoot operating systems, Microsoft 365 applications and business applications such as ERP and CRM systems.
- Support employee onboarding and offboarding, including user account creation, access management and IT asset allocation.
- Provide guidance and basic training to users on IT systems, applications and tools.
- Maintain and support IT infrastructure including servers, network equipment, endpoints and cloud platforms.
- Perform routine IT operations including system updates, patching, antivirus management and data backup activities.
- Support IT infrastructure setup, system rollouts and technology-related projects.
- Assist with IT security activities including access control, endpoint protection and system compliance.
- Monitor system performance, availability and reliability, and support initiatives to strengthen IT security and operational efficiency.
- Coordinate with external IT vendors for technical support, maintenance and issue resolution.
- Maintain IT documentation, SOPs, user guides, asset inventories and software licence records.
Who Should Apply
- IT professionals with hands-on experience in end-user support and IT infrastructure operations.
- Candidates comfortable supporting users across different locations and working with both internal stakeholders and external IT vendors.
- Problem-solvers who enjoy a hands-on IT role with opportunities to improve systems, processes and user experience.
Requirements
- Diploma or Degree in Information Technology, Computer Science or a related discipline.
- 3–5 years of relevant experience in IT end-user support and infrastructure operations.
- Strong knowledge of Microsoft 365, including Office, SharePoint and OneDrive.
- Hands-on experience with cloud platforms, particularly Microsoft Azure.
- Experience with network infrastructure and solutions such as Cisco Meraki.
- Good understanding of endpoint management, IT infrastructure and end-user computing.
- Knowledge of IT security practices, user access management and endpoint protection.
- Experience supporting regional or multi-location users is an advantage.
- Experience with Microsoft Power Apps or similar low-code platforms is advantageous.
- Strong troubleshooting and problem-solving skills.
- Good communication skills, with the ability to explain technical issues clearly to non-technical users.
- Able to work independently, manage multiple priorities and collaborate effectively with internal teams and external vendors.
Interested applicants, please email your detailed CV to: [email protected] All information will be treated with confidentiality and we regret that only selected candidates will be notified
Consultant: Ashley Loo Designation: Senior Recruiter CEI Reg No: R2095115 Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599



