The posting
Here’s the streamlined Web Version with the responsibilities consolidated into 10 key points and the requirements reduced to the most relevant criteria.
Responsibilities
- Develop, implement and enhance Microsoft 365 solutions to support business and operational needs.
- Manage the Microsoft 365 environment to ensure secure, reliable and high-performing services.
- Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.
- Deliver Level 1 and Level 2 technical support, troubleshooting user and system issues both onsite and remotely.
- Assess system health, performance and security through routine monitoring, testing and operational checks.
- Coordinate IT hardware deployment, replacement, lifecycle management and asset inventory activities.
- Execute system updates, backup and restoration activities while ensuring systems remain operational and recoverable.
- Partner with internal stakeholders and external vendors to improve IT services, resolve technical issues and enhance user experience.
- Facilitate IT onboarding and offboarding, including account, device and access-related activities for employees.
- Maintain technical documentation and support IT procurement, after-hours support and overseas technical assistance when required.
Requirements
- Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
- More than 3 years of experience delivering Level 1 and Level 2 IT support within a medium-sized or large enterprise, including at least 2 years supporting Microsoft 365 environments.
- At least 2 years of technical exposure to network and firewall solutions within a small or medium-sized enterprise environment.
- Practical knowledge of Microsoft 365 administration, Microsoft Intune, Microsoft Defender, endpoint management, IT hardware and system support.
- Strong customer service, communication, analytical and problem-solving abilities, with the capacity to work independently and collaboratively; willingness to provide after-hours standby support and travel overseas when required. Clarence Khoh R1552376



