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Open nowPosted 16 days ago

ITSM Engineer

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowITSM EngineerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Observability & Monitoring

  • Implement, configure, and maintain enterprise monitoring and observability solutions.
  • Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
  • Configure events, alerts, thresholds, dashboards, reports, and service health views.
  • Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or similar.
  • Troubleshoot monitoring, event, performance, and integration issues.

ITSM & Service Management

  • Implement and configure ITSM processes
  • Configure workflows, forms, notifications, assignments, priorities, SLAs, and escalations.
  • Integrate monitoring/event-management platforms with ITSM solutions for automated incident creation and updates.
  • Support ITSM dashboards, reports, and operational processes.

Integration & Automation

  • Support integrations using REST APIs, webhooks, SNMP, Syslog, agents, and other standard protocols.
  • Develop basic automation scripts using Python, Bash, PowerShell, or similar languages.
  • Support automation and configuration management using Ansible, Terraform, Jenkins, or similar tools.
  • Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms.

Job Requirements

  • 3–4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or a related field.
  • Hands-on experience with at least one or more enterprise monitoring/observability platforms.
  • Good understanding of monitoring, logging, alerting, event management, incident management, and service availability.
  • Experience or exposure to ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping.
  • Experience with one or more platforms such as BMC/BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK/Elastic, SCOM, or ServiceNow.
  • Good understanding of Linux/Windows operating systems and networking concepts.
  • Basic knowledge of REST APIs and system integration.
  • Basic scripting experience in Python, Bash, PowerShell, or similar.
  • Exposure to AWS, Azure, or GCP and their monitoring capabilities.
  • Exposure to Docker, Kubernetes, Ansible, Terraform, or Jenkins is an advantage.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Good communication and teamwork skills, with the ability to work in a customer-facing environment.
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