The posting
1. Job description
- Support the operationalization of ITSM to track operational efficiency & effectiveness.
- Support the development & revision key operational workflows
- Participate in stakeholder discussions to optimize key processes.
- Maintain & update operations handbook & documentation
2. Preferred Candidate profile
- Basic degree or Diploma in operations management, Information technology, marketing, business
- At least 5 years of work experience in operations, customer service, research, marketing, I.T
- Experience with JIRA or other ITSM service management tools will be a distinct advantage.
- Proficient in MS Office suite.



