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Open nowPosted 28 days ago

Junior Assistant Service Delivery Engineer

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowJunior Assistant Service Delivery EngineerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Key Responsibilities

Service Operations Support

  • Assist in managing customer incidents and service requests through the service management system.
  • Provide first-level technical support and initial troubleshooting for hardware, software, network, and Microsoft 365 issues.
  • Escalate complex issues to senior engineers and track progress through to resolution.
  • Ensure tickets are updated accurately and resolved within agreed service levels.

Monitoring & Maintenance

  • Monitor customer systems, servers, network devices, and cloud services using monitoring tools.
  • Respond to system alerts and perform basic troubleshooting.
  • Assist with routine maintenance tasks such as patching, backup verification, and system health checks.
  • Support preventive maintenance activities to ensure service reliability.

Customer Support

  • Communicate professionally with customers via phone, email, and ticketing systems.
  • Provide regular updates on incidents and service requests.
  • Deliver excellent customer service and maintain positive working relationships with customers.

Documentation & Reporting

  • Record troubleshooting steps, resolutions, and system updates in the ticketing platform.
  • Maintain technical documentation, standard operating procedures, and knowledge base articles.
  • Assist in preparing service reports and operational updates.

Learning & Development

  • Participate in technical training and certification programs.
  • Learn and apply ITIL-based service management practices.
  • Continuously develop technical knowledge in cloud technologies, infrastructure, and managed services.

Requirements

Education

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
  • Fresh graduates are encouraged to apply.

Experience

  • Fresh graduate or up to 2 years of experience in IT support, service desk, helpdesk, or technical support roles.
  • Internship experience in IT support or infrastructure administration is an advantage.

Technical Knowledge

Basic understanding of:

  • Windows operating systems
  • Microsoft 365 applications and services
  • Computer hardware and troubleshooting
  • Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
  • Cloud computing concepts (Microsoft Azure or AWS preferred)
  • IT ticketing systems and service management processes

Skills & Competencies

Technical Skills

  • Basic troubleshooting and problem-solving skills
  • Knowledge of Microsoft Windows and Microsoft 365
  • Understanding of networking fundamentals
  • Ability to follow documented procedures and processes

Soft Skills

  • Strong customer service mindset
  • Good verbal and written communication skills
  • Eagerness to learn and develop new technical skills
  • Ability to work effectively in a team environment
  • Strong organizational and time management skills
  • Positive attitude and willingness to take ownership of assigned tasks

Preferred Certifications

Candidates pursuing or holding any of the followingcertifications will have an advantage:

  • ITIL Foundation
  • Microsoft Certified Fundamentals (MS-900, AZ-900, SC-900)
  • CompTIA A+
  • CompTIA Network+

Key Performance Indicators (KPIs)

  • Ticket response and resolution within SLA targets
  • Customer satisfaction ratings
  • Ticket documentation quality
  • Attendance and participation in training programs
  • Adherence to operational processes and procedures

Team collaboration and support effectiveness

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