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Open nowPosted 20 days ago

Junior Helpdesk Engineer

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
Singapore
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Your applicationOpen nowJunior Helpdesk EngineerMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Junior Helpdesk Engineer

Location: Singapore Employment Type: Full-Time Experience: Minimum 1 year Industry: IT / Cybersecurity / Technology Services

About the Role

We are looking for a Junior Helpdesk Engineer for 6 month contract period with 3 working shift. Successful candidate will be stationed at customer's premise to provide first-level technical support to their internal users, troubleshoot Microsoft-based environments, and assist with day-to-day IT infrastructure and end-user support.

This is a good opportunity for someone with at least 1 year of IT support experience who is looking to develop their technical skills in a professional IT and cybersecurity environment.

Key Responsibilities

  • Provide 1st-level IT support for desktop, laptop, software, hardware, printers and IP phones.
  • Log, manage and follow up on incidents and service requests, ensuring resolution within SLA.
  • Troubleshoot issues remotely and escalate complex cases to L2 support, vendors or the Team Lead when required.
  • Set up and deploy desktops, laptops and IT peripherals according to company policies.
  • Maintain accurate IT asset records, tagging and updating asset information.
  • Assist with software and patch testing and deployment.
  • Understand user requirements, provide appropriate solutions and keep users updated on request status.
  • Work closely with other IT teams on technical support and projects.

Requirements

  • Minimum 1 year of experience in IT Helpdesk, Desktop Support or Technical Support.
  • Good knowledge of Microsoft Windows and Microsoft 365.
  • Familiar with Outlook, Teams, OneDrive and Microsoft Office.
  • Basic knowledge of PC hardware, printers and networking equipment.
  • Good troubleshooting and communication skills.
  • Able to start immediately.
  • Willing to work Monday–Friday shifts and 1 Saturday per month.

Monday to Friday Shift-1: 0700 – 1630hrs Shift-2: 0830 – 1800hrs Shift-3: 1330 – 2300hrs Saturday Shift-1: 0700 – 1630hrs

The proposed candidate shall have been certified immunized/ vaccinated against the following: a. Chicken Pox b. Measles, Mumps, Rubella (MMR) (Born before 01 Jan 1975) c. Hepatitis B d. Tetanus, diphtheria, and pertussis

Interested candidates are invited to submit their resume with details of their relevant experience and expected salary.

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