The posting
Job Responsibilities
- Provide technical consultancy and support to internal sales teams, channel partners, and customers on networking and cybersecurity solutions.
- Participate in pre-sales engagements, including requirements gathering, solution design, product demonstration, proof-of-concept (POC), and implementation planning.
- Deliver deployment, configuration, testing, and integration of networking and security solutions based on project requirements.
- Act as a subject matter expert (SME) to resolve complex technical issues, handle incident response, perform root cause analysis, and manage escalation to vendors when necessary.
- Support post-deployment maintenance, system optimization, and customer success initiatives to ensure smooth operations and customer satisfaction.
- Collaborate closely with vendors and channel partners to stay up to date on new technologies, product updates, and best practices.
- Conduct technical training, presentations, and workshops for customers and partners when required.
- Maintain accurate documentation of configurations, procedures, and technical solutions.
- Contribute to continuous improvement of technical service delivery and process efficiency.
Requirements
- Diploma or Degree in Information Technology, Computer Engineering, Computer Science, or related fields.
- CCNA certification or equivalent professional qualification preferred; other certifications such as CompTIA Network+, Fortinet NSE, Palo Alto PCNSE, or similar will be advantageous.
- Fresh graduates with strong fundamentals and enthusiasm for networking and cybersecurity are welcome to apply.
- Good understanding of network infrastructure (switching, routing, VLANs, firewalls, VPNs, IDS/IPS, load balancers, etc.).
- Familiar with network monitoring tools, LAN/WAN configuration, and security technologies such as endpoint protection, firewalls, and threat management systems.
- Strong analytical and troubleshooting skills for resolving network or cybersecurity incidents.
- Excellent interpersonal, communication, and presentation skills to interact effectively with both technical and non-technical stakeholders.
- Self-motivated, resourceful, and a fast learner with a passion for the latest cyber trends and emerging technologies.
- Positive attitude, team player, and customer-oriented mindset with the ability to work under pressure. 💰 Other Benefits What You'll Enjoy: Transportation Allowance Quarterly Commission Payout Medical Claims & Other Staff Claims Comprehensive Medical Insurance Attractive Year-End Bonus Additional Allowances Career Growth & Development Opportunities Supportive & Collaborative Working Environment



