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Open nowPosted today

Key Account Customer Sales Support

MyCareersFuture101,380 open roles

Pay
SGD 4,000 – SGD 5,000 a month
Where
East, Singapore
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Your applicationOpen nowKey Account Customer Sales SupportMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales and service processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

  • Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
  • Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
  • Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
  • Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

  • Oversee the onboarding and implementation process for new key accounts, ensuring timely and accurate setup of services.
  • Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) to resolve customer-specific operational issues.
  • Establish service review protocols, escalation procedures, and post-implementation follow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

  • Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
  • Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
  • identify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

  • Act as the primary operational contact for key account customers, addressing inquiries, resolving issues, and managing expectations.
  • Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
  • Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

  • Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
  • 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
  • Experience in key account management and customer implementation is highly preferred.
  • Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
  • Ability to coordinate end-to-end logistics support and operational processes for key accounts.
  • Strong analytical and problem-solving skills.
  • Excellent project coordination and stakeholder management abilities.
  • Proficiency in Microsoft Office, especially Excel and PowerPoint.
  • Strong communication and presentation skills.
  • Experience supporting regional or multinational key account customers.
  • Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.
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