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Open nowPosted 16 days ago

L&D Training Manager

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 8,000 a month
Where
Central, Singapore
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Your applicationOpen nowL&D Training ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Key Responsibilities:

Learning & Development

  • Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
  • Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
  • Conduct training needs analysis using guest insights, audits, and operational performance trends.
  • Develop digital learning modules, training guides, and blended-learning tools to support continuous development.

Service Excellence & Brand Standards

  • Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets.
  • Conduct regular site visits, service observations, and training audits to ensure consistent execution.
  • Implement mystery audits and performance assessments to measure guest experience quality.
  • Lead service refreshers, new product rollouts, and brand experience training.

Operational Partnership

  • Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans.
  • Provide coaching to managers to build internal training capability and support a strong learning culture.
  • Ensure training content meets safety, hygiene, and regulatory standards.

Reporting & Documentation

  • Maintain accurate training records, attendance, assessments, and progress tracking.
  • Present monthly training insights, key metrics, and recommendations to senior management.

Requirements:

  • Minimum 5 years of L&D or service training experience, ideally within hospitality, or premium lifestyle environments.
  • Experience leading or supervising training initiatives across multiple outlets.
  • Strong understanding of service excellence, guest experience design, and operational workflows.
  • Engaging facilitator with excellent presentation, coaching, and interpersonal skills.
  • Able to translate insights into actionable development plans.
  • Proficient in Microsoft Office and familiar with digital learning tools.
  • Passionate about people development, brand culture, and continuous improvement.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Who got the interview, and who heard nothing

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The numbers game

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