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Open nowPosted 10 days ago

L2 Application Support Engineer (Payments) | Contract

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 10,000 a month
Where
Singapore
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Your applicationOpen nowL2 Application Support Engineer (Payments) | ContractMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Responsibilities:

  • Take initiative and proactively address tasks and issues.
  • Resolve user queries efficiently while maintaining a strong service mindset.
  • Provide technical and non-technical support to the Singapore Branch.
  • Communicate clearly and professionally with users, technical teams, vendors, and management.
  • Balance technical knowledge with effective business communication.
  • Clearly communicate incidents, business impact, risks, workarounds, and resolution status.
  • Build strong relationships with users, vendors, and internal support teams.
  • Coordinate with relevant teams to ensure timely resolution of issues and requests.
  • Maintain incident logs, reports, SOPs, and knowledge repositories while driving service improvements.
  • Work with L3 Support and vendors to define SLAs and ensure compliance with agreed service standards.
  • Provide application support for FAST Payment systems.
  • Support Accounting and Customer Information File (CIF) applications.
  • Troubleshoot applications, investigate incidents, resolve issues, and handle service requests.
  • Support application releases, changes, enhancements, and post-deployment validation.
  • Perform application monitoring, health checks, and operational support.
  • Collaborate with L3 Support and vendors to resolve complex application issues.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
  • Minimum 8 years of application support experience within corporate banking or financial services environments.
  • Strong hands-on experience supporting FAST payment systems and other payment-related applications.
  • Solid understanding of payment transaction processing, banking operations, and end-to-end payment workflows.
  • Working knowledge of accounting processes, reconciliation, settlement, and General Ledger (GL) impacts.
  • Good understanding of CIF (Customer Information File/System) and customer master data management.
  • Proven experience supporting Commercial Off-the-Shelf (COTS) applications.
  • Strong analytical, troubleshooting, and problem-solving capabilities.
  • Ability to manage multiple application support activities, enhancements, and projects simultaneously.
  • Experience leading application support teams and effectively balancing BAU operations, application enhancements, and project deliverables.
  • Strong stakeholder management, communication, and vendor coordination skills.

Preferred Skills and Experience

  • ITIL Foundation certification is preferred.
  • Experience supporting PayNow, GIRO, SWIFT, and ISO 20022 payment messaging.
  • Familiarity with Splunk, Dynatrace, AppDynamics, or similar application monitoring and observability tools.
  • Experience conducting application health checks and operational monitoring.
  • Basic knowledge of SQL, log analysis, and application troubleshooting techniques.

Good to Have

  • Experience administering Windows Server and Linux Server environments.
  • Familiarity with ServiceNow, Jira, Azure DevOps, or similar IT service management and support tools.
  • Exposure to MAS Technology Risk Management (TRM) guidelines and banking IT governance practices.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

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