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Open nowPosted 6 days ago

L2 IT Support Specialist (1 year | $6K | MNC) #HJO

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 6,000 a month
Where
Singapore
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Your applicationOpen nowL2 IT Support Specialist (1 year | $6K | MNC) #HJOMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 6 days ago

The posting

Job Responsibilities

  • Provide Level 2 technical support and resolve incidents escalated from the Service Desk within agreed SLA timelines.
  • Diagnose and troubleshoot hardware, software, operating system, connectivity and end-user computing issues.
  • Manage service requests and maintain accurate troubleshooting, action and resolution records in the ticketing system.
  • Support desktops, laptops, printers, mobile devices and peripheral equipment.
  • Support device deployment, replacement, configuration and technology refresh activities.
  • Assign and maintain SAP roles and authorisations based on approved access requests.
  • Manage IT onboarding and offboarding, including device preparation, system access and asset recovery.
  • Maintain accurate IT asset inventory, allocation, transfer, return and disposal records.
  • Set up and support AV and video conferencing equipment for meetings, town halls and business-critical events.
  • Escalate complex technical issues to global support teams and coordinate through resolution.
  • Identify recurring issues and recommend service, process or automation improvements.
  • Support IT projects and operational initiatives as required.

Requirements

  • Diploma or Degree in Information Technology, Computer Science or related discipline.
  • Relevant experience in Level 2 IT Support, Desktop Support, End User Computing or IT Service Desk Support.
  • Strong hands-on troubleshooting experience across Windows laptops/desktops, hardware, software, peripherals and connectivity.
  • Good troubleshooting, problem-solving and root cause analysis skills.
  • Strong communication and customer service skills with the ability to support users across different levels.

Interested candidates are invited to email your resume to:

[email protected]

Jenalyn Ooi Huai Sian (R1765551) Recruit Express Pte Ltd Company Reg. No. 199601303W EA Licence No. 99C4599

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