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Open nowPosted 8 days ago

L2 Operations Support Engineer (AWS/Azure)

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 6,000 a month
Where
Singapore
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Your applicationOpen nowL2 Operations Support Engineer (AWS/Azure)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Employment Type: 1year Contract

Role Overview

- Provide day-to-day L2 operational support.

- Work closely with L1 and L3 teams to ensure service stability, timely incident resolution, and smooth maintenance execution.

Key Responsibilities

- Maintain and administer product administration access for various platforms to support operational matters.

- Render support to Product teams for enquiries, technical support, and incident management.

- Monitor system alerts and execute appropriate escalation plans or corrective actions.

- Escalate major outages to management promptly and ensure relevant stakeholders are informed in a timely manner.

- Troubleshoot logs and provide escalation to relevant stakeholders.

- Execute patching and maintenance activities across supported products, including:

  • Monthly Vulnerability Assessment (VA) scans for security support
  • Maintenance activities within AWS and Azure environments
  • Software upgrades for supported products
  • Pausing and resuming monitoring alerts during scheduled maintenance windows

- Support configuration changes for operational matters.

- Manage product tickets via Jira Service Management, working closely with L1, L3 and vendor teams to drive tickets to closure within the Service Level Agreement.

- Assist with tenant Service Requests (SRs), incidents, and enquiries from the Product Service Management Portal.

- Contribute to Knowledge Base articles to address gaps.

- Provide Status updates when required, with operational reports generated by them.

Preferred Skills/Knowledge

- Elastic (monitoring and log management)

- Jira/Jira Service Management (ticketing and service management)

- Confluence (Content Management)- GitLab (source code and pipeline management)

- Nexus Sonatype (artefact repository management)

- Azure Entra (identity and access management)

- Cloudflare (network and security services)

- Crowdstrike/Falcon

- Tatium

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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Why it works

3×

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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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