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Open nowPosted 21 days ago

Lead Consultant (Unified Communications)

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 9,500 a month
Where
Central, Singapore
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Your applicationOpen nowLead Consultant (Unified Communications)MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 21 days ago

The posting

Make an impact by: Provide 24x7 standby support, ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high-severity escalations, root cause analysis, and end-to-end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement.

  • Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall
  • Perform regular monitoring and maintenance of the cloud-based infrastructure to ensure optimal performance and availability
  • Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
  • Hardware/Firmware upgrade/update due to bugs/vulnerabilities
  • Manage & support yearly VAPT
  • Work with Ecosystem partners for platform upgrade or patches
  • Analyse all incidents logged and advise/recommend short term/long term fix
  • Good Team player
  • Manage 3rd party vendors/partners for the delivery and installation of hardware.

Skills for Success:

  • Degree in Engineering, Telecommunication, IT discipline
  • Preferably with at least 5 years’ experience in Telecommunication / Network Infrastructure Support
  • Professional certifications in Ribbon SBC
  • Professional certifications in Contact Center
  • CCNA
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3×

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