The posting
As a Lobby Ambassador, you will be the first welcoming presence our guests encounter and an important ambassador of our hotel’s service culture. You'll create a gracious and seamless arrival experience by warmly welcoming guests, anticipating their needs, managing guest flow, and providing thoughtful assistance throughout their time in the lobby.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Create a warm, polished, and memorable first impression by personally welcoming and acknowledging every guest entering the hotel
- Maintain a visible and approachable presence in the lobby, proactively identifying opportunities to assist guests
- Manage guest queues and lobby traffic with poise and efficiency, particularly during peak arrival periods
- Engage with guests to understand their needs and provide accurate information on hotel facilities, dining, amenities, services, transportation, and local experiences
- Personally assist and guide guests through the self check-in kiosk, ensuring a smooth and effortless arrival journey
- Provide discreet and attentive assistance to guests who may require additional support or personalized attention
- Liaise closely with Front Office, Concierge, and other hotel departments to ensure guest requests are followed through seamlessly
- Direct guests to the appropriate hotel facilities and services while maintaining a high level of professionalism and courtesy
- Recognize opportunities to exceed guest expectations through thoughtful, personalized service
- Respond to guest concerns with empathy and professionalism, escalating matters appropriately when required
- Maintain the elegance, order, and welcoming atmosphere of the lobby at all times
- Support the Front Office team with other guest experience initiatives and operational duties as required
What we need from you
- A minimum qualification in GCE O levels
- Previous experience in hospitality, guest services, front office, concierge, retail, or a customer-facing role
- Ability to remain calm, professional, and attentive in a fast-paced environment
- Possess warm, approachable, and service-oriented personality
- Excellent verbal and interpersonal communication skills
- Ability to work flexible schedules, including weekends, public holidays, and shifts where required
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
