The posting
Key Responsibilities
Project Management and Coordination
- Manage end-to-end project delivery from requirements and proof-of-concept through deployment, operational transition and post-implementation support.
- Coordinate business, technical, infrastructure and security stakeholders to ensure successful delivery of digital and AI-enabled initiatives.
- Develop and maintain project plans, schedules and resource allocations for ongoing maintenance activities.
- Ensure timely delivery of maintenance services and system enhancements in accordance with agreed timelines and SLAs.
Vendor Team Management
- Lead and manage the vendor's maintenance team, ensuring appropriate staffing and skill sets.
- Coordinate with stakeholders to align vendor activities with priorities and expectations.
- Facilitate knowledge transfer within the vendor team to ensure continuity of support.
Stakeholder Management
- Serve as the primary point of contact between the vendor team and SFA stakeholders.
- Regularly communicate project status, risks and issues to SFA management.
- Manage stakeholder expectations regarding system performance, maintenance timelines and enhancement deliverables.
System Support and Enhancement
- Oversee ongoing support for commissioned application systems.
- Coordinate the planning and execution of system enhancements as requested.
- Ensure maintenance and enhancement activities align with business requirements and technical standards.
Quality Assurance and Performance Management
- Implement and maintain quality control processes for maintenance and enhancement activities.
- Monitor and report on key performance indicators (KPIs) as defined in the maintenance contract.
- Conduct regular service reviews to assess vendor performance and service delivery.
AI Integration Strategy & Systems
- Lead the identification and implementation of AI integration opportunities across existing and new systems.
- Oversee the complete development lifecycle of AI-enhanced solutions, including proof-of-concept, implementation and operational transition.
- Manage maintenance transitions for AI-integrated systems.
- Collaborate with technical teams and vendors to ensure effective execution of AI projects.
- Drive system improvements through AI capability integration.
Risk and Issue Management
- Proactively identify and mitigate risks related to system maintenance and enhancements.
- Manage the resolution of critical system issues while minimizing disruption to operations.
- Maintain a comprehensive log of issues, resolutions and preventive measures implemented.
Compliance and Security
- Ensure maintenance activities comply with organizational policies, government regulations and industry standards.
- Coordinate with IT security teams on security audits and the timely implementation of security updates.
Financial Management
- Manage the project maintenance budget and ensure cost-effective delivery of services.
- Provide transparent reporting on resource utilization and costs incurred.
- Support forecasting of future maintenance costs and planning for system enhancements.
- Documentation and Reporting
- Oversee the maintenance of up-to-date system documentation, including user manuals and technical specifications.
- Prepare and present regular status reports covering progress, issues, risks and upcoming activities.
Key Requirements
Must-Have
- 4–6 years of project management experience.
- Project management certification such as PMP, PRINCE2 or equivalent.
- Experience managing vendor teams.
- Excellent communication and stakeholder management skills.
- Knowledge of IT security and compliance requirements.
Good-to-Have
- Experience with AI implementation projects.
- Experience in government sector projects.
- Knowledge of data protection regulations.
- Experience supporting and maintaining internal-facing systems.
- Background in system integration projects.
- Understanding of AI technologies and their practical applications.
- Experience in digital transformation projects.
