Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 28 days ago

Major Incident Manager / IT Incident Manager _ Contract

MyCareersFuture94,028 open roles

Pay
SGD 5,500 – SGD 8,000 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMajor Incident Manager / IT Incident Manager _ ContractMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Major Incident Manager / IT Incident Manager

Location: Alexandra Building

Contract Duration: 12 Months

Experience: 4+ years of relevant experience

Job Summary

We are looking for an experienced Major Incident Manager / IT Incident Manager to support a large-scale enterprise technology environment.

The role will be responsible for managing major and critical technology incidents end-to-end, coordinating application and infrastructure teams, driving timely service restoration, managing stakeholder communications, and supporting Problem Management and Root Cause Analysis activities.

Candidates from Major Incident Management, IT Service Management, Production Support, Application Support, Service Operations or Technology Operations backgrounds are encouraged to apply.

Key Responsibilities

  • Manage Major / Critical IT Incidents (P1/P2) from identification through service restoration and closure.
  • Take end-to-end ownership of major incidents with a focus on minimizing business and service disruption.
  • Lead incident bridge calls and coordinate application, infrastructure, network, database, middleware and operations teams.
  • Establish clear command and control during critical production incidents.
  • Ensure timely incident recognition, logging, assignment, tracking, escalation and resolution.
  • Coordinate technical teams to identify workarounds and temporary solutions where immediate permanent resolution is not possible.
  • Provide clear and timely incident updates to business stakeholders, technology teams and management.
  • Maintain accurate incident timelines, business impact, recovery actions and resolution details in ITSM/ticketing systems.
  • Manage escalation of critical and unresolved incidents to appropriate technical and management teams.
  • Conduct and participate in Post-Incident Reviews, Root Cause Analysis (RCA) and Problem Management activities.
  • Track problem tickets, corrective actions and preventive actions through closure.
  • Apply structured problem-solving techniques such as 5 Whys and Fishbone Analysis.
  • Identify recurring incidents, trends and opportunities for service improvement.
  • Track incident KPIs including impact, restoration time, resolution duration and recurring incidents.
  • Prepare incident reports, operational dashboards, management presentations and audit-related reports.
  • Ensure compliance with Incident Management, Problem Management and IT Service Management processes and standards.

Requirements

  • 4+ years of relevant IT experience in Incident Management, Major Incident Management, Problem Management, Production/Application Support, IT Service Management or Technology Operations.
  • ITIL certification is required.
  • Experience handling or coordinating P1/P2, critical or major production incidents.
  • Good understanding of enterprise application and/or infrastructure environments.
  • Experience working with ITSM/ticketing tools such as BMC Remedy, BMC Helix, ServiceNow or equivalent.
  • Understanding of Incident Management, Problem Management, RCA and ITIL processes.
  • Strong stakeholder management and communication skills.
  • Ability to coordinate multiple technical teams during high-pressure production incidents.
  • Good analytical, documentation and reporting skills.
  • Working knowledge of Excel and PowerPoint.

Good to Have

  • Banking or financial services experience.
  • Application or Production Support experience.
  • Knowledge of EOD / batch processing.
  • Exposure to Unix/Linux, network, storage or infrastructure environments.
  • Understanding of web, application and middleware services.
  • Knowledge of payment systems or payment processing flows.
  • Experience with operational, management, audit or regulatory reporting.

Candidates with strong Major Incident / Incident Management experience who may not have exposure to every technology or banking domain listed above are encouraged to apply.

Interested candidates are kindly requested to email their CV with their experience to [email protected]

We look forward to your application!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.