The posting
Responsibilities • Oversee daily operations, staff deployment, scheduling, and workflow supervision. • Ensure strict compliance with organisational procedures and service standards at all times. • Handle operational issues, complaints, and urgent matters independently and efficiently. • Conduct regular staff monitoring and performance follow-ups. • Monitor operational performance and recommend improvements to enhance efficiency and service standards. • Prepare reports, maintain documentation, and support administrative operations. • Oversee and coordinate execution of events and operational activities as assigned by Management. • Required to work shifts, including nights, weekends, and public holidays based on operational needs.
Requirements • Diploma or Degree in Management, Business Administration, or related field. • Candidates with supervisory or management experience in fast-paced environments preferred. • Strong leadership, communication, and multitasking abilities are essential. • Must be able to work independently with minimal supervision. • Able to handle high-pressure situations and long working hours when required. • Expected to respond promptly to operational matters outside normal working hours if necessary.



