Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Manager, Customer Success Ops Specialist (IPPD) [Temp - 1 year]

MyCareersFuture94,028 open roles

Pay
SGD 3,400 – SGD 6,000 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Customer Success Ops Specialist (IPPD) [Temp - 1 year]MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted yesterday

The posting

The Customer Success Ops Specialist supports the operational delivery of customer success, stakeholder engagement and product adoption activities for the Jobs-Skills Portal (JSP) and related Jobs-Skills Intelligence (JSI) products. The role focuses on stakeholder support operations, feedback management, reporting, onboarding coordination and operational follow-through to ensure positive user experiences and effective adoption of products and services.

This role provides operational support during a period of increased stakeholder engagement and product rollout activities associated with JSP enhancements, JSI tools and AI Skills@Work initiatives.

What you will be working on:

Stakeholder Support & Enquiry Management

• Coordinate and track stakeholder enquiries received through various engagement channels.

• Monitor response timelines and ensure timely follow-up with relevant internal stakeholders.

• Support stakeholder onboarding activities and facilitate access to products, tools and resources.

• Maintain records of stakeholder interactions and support requests.

Customer Success Operations

• Consolidate, monitor and analyse stakeholder feedback received from user engagements, outreach activities and product launches.

• Maintain customer success trackers, engagement logs and feedback repositories.

• Coordinate follow-up actions arising from stakeholder feedback and operational issues.

• Support implementation and testing of process improvements arising from user feedback.

Product Adoption Support

• Support outreach and engagement activities aimed at increasing awareness and adoption of JSP and JSI products.

• Assist in organising onboarding sessions, demonstrations, briefings and product launch activities.

• Track stakeholder participation, engagement metrics and adoption indicators.

• Support preparation of adoption and engagement reports for management review.

Data Management & Reporting

• Maintain and update stakeholder databases, engagement records and customer success dashboards.

• Support data collection, analysis and reporting relating to stakeholder engagement, user feedback and product adoption.

• Prepare regular reports, presentations and updates for internal stakeholders and management.

Operational Coordination

• Coordinate logistics and administrative support for stakeholder engagement activities, workshops, outreach events and product launches.

• Support project teams in tracking action items and implementation timelines.

• Maintain documentation related to customer success processes, workflows and standard operating procedures.

Requirements

Experience

• Experience in customer service operations, stakeholder engagement support, programme administration, project coordination, customer success operations or related roles.

• Experience in coordinating multiple stakeholders and managing operational processes is an advantage.

• Experience supporting digital products, platforms or service delivery initiatives will be beneficial.

Skills & Competencies

• Strong organisational and coordination skills.

• Good stakeholder management and communication skills.

• Strong attention to detail and follow-through.

• Ability to manage multiple priorities and deadlines.

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

• Ability to analyse information and present insights clearly.

• Experience working with CRM systems, stakeholder databases or reporting tools is an advantage.

Key Deliverables

• Timely coordination and follow-up of stakeholder enquiries and requests.

• Accurate maintenance of stakeholder engagement and feedback records.

• Effective support for onboarding, outreach and product launch activities.

• Timely preparation of customer success, engagement and adoption reports.

• Operational support for JSP, JSI and AI Skills@Work initiatives.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.