Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 days ago

Manager, Global Customer Experience

MyCareersFuture94,028 open roles

Pay
SGD 7,000 – SGD 8,500 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Global Customer ExperienceMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

To lead the Global Customer Experience transformation agenda by digitizing, simplifying, and improving the end-to-end customer journey across digital, self-service, and frontline touchpoints. The role will focus on creating seamless, transparent, and personalized customer experiences that enhance customer satisfaction, operational efficiency, service consistency, and business outcomes.

RESPONSIBILITIES.

  • CX Performance Management in the Agencies
  • CX Training and Capability Building
  • Drive theCX transformation roadmap by identifying, prioritizing, and executinginitiatives that digitize customer interactions, redesign key journeys,simplify service touchpoints, and improve customer outcomes across online,self-service, and frontline channels
  • Mapping and Documentation of Processes
  • Governance and Compliance of the Processes
  • Cross functional Collaboration and Stakeholder Management
  • Leaddigital customer journey transformation initiatives, includingcustomer portals, online engagement, digital documentation, shipmentvisibility, exception management, proactive communication, automation, andself-service adoption, ensuringsolutions are intuitive, scalable,and valuable for customers.
  • Identify opportunities to shift manual, repetitive,or fragmented customer interactions to digital and self-service channels, while preserving personalized frontline supportfor complex, high-value, or exception-based customer needs.
  • Driving Process Improvements where needed.
  • Translate customer feedback, operational pain points, frontline insights, stakeholder inputs, and performance data into practical transformation initiatives that remove friction, improve transparency, enhance consistency, and deliver a seamless and personalized customer experience.
  • Act as a CX transformation champion across functions by aligning digital tools, process redesign, service standards, capability building, governance, and frontline behaviors to a clear customer journey vision.
  • Define success measures and track the impact of CX transformation initiatives through customer satisfaction, adoption, efficiency, service quality, consistency, and business outcome metrics.

QUALIFICATIONS

  • Bachelor / master’s degree
  • Minimum 10 years’ experience in Customer Experience, CX transformation, customer journey redesign, process excellence, or service transformation within Shipping / Logistics or a related customer-facing industry.
  • Prior hands-on experience in a CX transformation journey involving digital customer engagement, customer portal adoption, self-service enablement, customer journey mapping, service simplification, or frontline experience enhancement will be highly preferred.
  • Leanor Six Sigma Green Belt or Black Belt certification will be a plus.

REQUIRED SKILLS

  • Strong analytical and communication skills
  • Proactive, result -oriented and ready to challenge the “as-is”. Extreme Process Improvement mindset
  • Ability to lead through others
  • Strong collaborative skills and ability to work with senior stakeholders
  • Proven ability to lead CX transformation initiatives that combine customer journey digitization, digital adoption, automation, self-service solutions, customer portal enablement, process simplification, and frontline service improvements, with a strong focus on customer outcomes rather than technology implementation alone.
  • Strong IT Proficiency including advanced use of Microsoft Office suite, (Excel, PowerPoint, Word, SharePoint Online, Visio, Power BI)
  • Fluency in English, written and spoken
  • Knowledge of shipping services/ products, terms, and practices
  • Experience with performance management frameworks
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.