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Open nowPosted 28 days ago

Manager/Senior Manager, Outreach Experience & Strategy (WOD)

MyCareersFuture94,028 open roles

Pay
SGD 5,900 – SGD 9,440 a month
Where
Central, Singapore
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Your applicationOpen nowManager/Senior Manager, Outreach Experience & Strategy (WOD)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Responsibilities

You will be part of the team to:

  • drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
  • support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
  • gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
  • monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
  • support vendor management activities, including project tracking, issue resolution and contract deliverables.
  • design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
  • develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
  • conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
  • evaluate project outcomes and recommend refinements based on participation data and user insights.
  • coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.

Requirements

Experience & Qualifications

  • At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
  • Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
  • Experience analysing data and preparing reports to support business decisions is advantageous.
  • Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
  • Candidates without the required qualifications but with strong relevant experience may be considered.

Knowledge

  • Events, programme and project management principles, including physical, virtual and hybrid delivery.
  • Digital product and platform management principles.
  • User-centred design and customer experience concepts.
  • Programme and project management methodologies.
  • Stakeholder engagement and partnership management.
  • Procurement, vendor management and contract governance.
  • Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage.

Skills

  • Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans.
  • Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
  • Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance.
  • Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
  • Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
  • Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
  • Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures
  • Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.

Abilities/Aptitudes

  • Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
  • Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
  • Systematic, organised and able to manage concurrent projects without losing attention to detail.
  • Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
  • Comfortable operating in a dynamic environment with a strong service and outcome orientation.

Other Characteristics

  • Curious and innovative, with a willingness to explore new ideas and challenge existing practices.
  • Adaptable and resilient in managing ambiguity and evolving priorities.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

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