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Open nowPosted 4 days ago

Marketing Support Manager

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowMarketing Support ManagerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Marketing Support Manager

SME Marketing Solutions Pte Ltd

Role purpose

The Marketing Support Manager coordinates marketing campaigns and training programmes while serving as a co-trainer. The role supports SME owners and staff as they learn to use TikTok, generative AI tools such as Seedance, and MiniChat X for content creation, customer engagement, and marketing automation.

Key responsibilities

Training and learner support

  • Co-train alongside lead trainers in TikTok, generative AI, Seedance, and MiniChat X workshops.
  • Demonstrate tools, guide hands-on exercises, and help learners complete practical tasks during class.
  • Explain concepts in clear, practical terms suited to SME owners and their teams.
  • Help learners troubleshoot account setup, content creation, campaign workflows, and platform use.
  • Follow up after training to answer questions and help learners apply what they have learned.
  • Prepare and update training slides, exercises, guides, demo accounts, and FAQs with the lead trainers.

Marketing and campaign support

  • Coordinate campaigns for courses, workshops, events, and MiniChat X.
  • Prepare and review social posts, email newsletters, WhatsApp invitations, landing-page content, and promotional materials.
  • Maintain the marketing calendar and check that campaign information is accurate before publication.
  • Monitor enquiries, registrations, and campaign results, and coordinate timely follow-up with the sales team.

MiniChat X onboarding and customer support

  • Guide SME customers through MiniChat X onboarding and basic setup.
  • Teach customers how to use relevant features, including CRM, AI Agent, appointment booking, messaging, and automation workflows.
  • Gather user feedback and recurring questions to improve training materials and customer support.

Programme and team coordination

  • Work with trainers, partners, venues, and internal teams to prepare and deliver training sessions.
  • Coordinate learner communications, attendance, materials, feedback, and post-course follow-up.
  • Assign and review marketing support tasks to keep campaigns and programmes on schedule.
  • Report on campaign performance, learner feedback, and common support issues.

Requirements

  • Experience in digital marketing, training support, customer education, or a related role.
  • Confidence speaking to groups and guiding learners through hands-on exercises.
  • Practical knowledge of TikTok marketing and content creation.
  • Familiarity with generative AI tools and a willingness to stay current with Seedance and similar platforms.
  • Ability to learn MiniChat X thoroughly and demonstrate its features to SME users.
  • Strong communication, organisation, and problem-solving skills.
  • Training or facilitation experience, including ACLP, is an advantage.

Measures of success

  • Learners can complete practical exercises and apply the tools in their businesses.
  • Training sessions and marketing campaigns are delivered on schedule.
  • Customers receive clear onboarding and timely support.
  • Learner feedback, customer questions, and campaign results lead to useful improvements.

Reports to: Management / Head of Marketing Location: Singapore

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