Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

Merchant Success Specialist

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 4,500 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMerchant Success SpecialistMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

About Us:

ShopNJoy is an innovative soon-to-be launched Merchantech cum Fintech Startup Social Enterprise. It was founded by startup entrepreneurs and seasoned operators with deep experience across retail, merchant technology, and financial services. We focus on building a smarter, more inclusive ecosystem — where merchants can grow, shoppers are rewarded, and communities benefit in lasting ways.

Our mission is to transform the brick-and-mortar retail landscape by connecting local merchants meaningfully with a broad customer base through our innovative shopping app, which is a unique platform with a purpose. We're building the future of local commerce, and we need a strategic leader to help us scale.

The Role:

As a Merchant Success Specialist, you will be the key bridge between ShopNJoy and our merchant partners. Your mission begins the moment a merchant signs up.

You will guide merchants through onboarding, help them launch their first successful deals, and ensure they quickly experience the value of our platform. Beyond support, you act as a strategic partner, helping local businesses grow through better use of our tools, insights, and marketing capabilities.

This is a hands-on, merchant-facing role that combines relationship management, problem-solving, and practical marketing support.

Key Responsibilities

  • Post-Onboarding Guidance: Take over after sales and onboarding to conduct deep-dive setup sessions, ensuring merchant profiles are fully completed, accurate, and optimized.
  • Deal & Campaign Support: Proactively advise merchants on creating compelling deals and offers that drive customer traffic and ROI, using best practices around value proposition, urgency, and clarity.
  • Technical & Platform Support: Serve as the primary point of contact for merchants on app usage, dashboard navigation, analytics interpretation, and basic troubleshooting.
  • Merchant Retention & Health Monitoring: Track merchant activity levels and engagement. Proactively reach out to re-engage merchants who show signs of inactivity and address any friction points.
  • Voice of the Merchant: Gather feedback on platform issues, feature requests, and usability challenges. Relay insights clearly to product and engineering teams to improve the merchant experience.
  • Stakeholder Collaboration: Work closely with Sales, Product, Marketing, and Operations teams to ensure a smooth, consistent merchant experience across the lifecycle.

What We’re Looking For

  • Relevant Experience: 2-4 years in Customer Success, Account Management, or B2B Sales (specifically within a SaaS or App environment). Experience in retail, F&B, or service industries is a strong advantage.
  • Tech-Savvy & Adaptable: Comfortable learning new platforms and explaining technical features to non-technical business owners in a simple, patient manner.
  • Marketing Sensibility: Good understanding of what makes an effective promotion or deal — including pricing, visuals, and customer appeal.
  • Empathy & Customer Mindset: Genuinely cares about small business owners and understands the challenges of adopting digital tools.
  • Strong Communication Skills: Clear, friendly, and professional communication via email, phone, and video calls.

Educational &Experience Requirements

  • Education: Minimum Diploma from a local Polytechnic or a Bachelor’s Degree in Business, Communications, Marketing, or a related field.
  • Experience: 2-4 years in Customer Success, Account Management, or a B2B Sales (specifically within a SaaS or App environment). Retail or F&B experience is a strong plus.
  • Language: Fluency in English is required. Ability to speak a second local language (Mandarin, Malay, or Tamil) is an advantage when working with traditional merchant owners.

The Right Fit

You are patient, proactive, and genuinely enjoy helping others succeed. You thrive in a fast-paced startup environment, are comfortable working with ambiguity, and take pride in seeing merchants grow through your support. You balance empathy with accountability, and you follow through on commitments.

If you enjoy building relationships, solving real problems, and being part of an early-stage platform shaping the future of local commerce — we’d love to hear from you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.