The posting
Job Description:
- Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience
- Assist and liaise with customers’ requests
- Liaising with internal stakeholders on behalf of the Specialists
- Administrative and documentation support and to ensure compliance with Bank’s policies and procedures
- Performing KYC screening and searches
- Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank’s systems (BWCIF/CRM)
- Effectively manage and track sales campaigns and manage leads and provide timely updates
- Prepare reports for timely submission to Management
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s



