The posting
At AIG, we are reimagining the way we help customers to manage risk. Join us as to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Multinational
AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.
How you will create an impact
Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:
- The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
- Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
- Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
- Lead the promotion and adoption of the AIG Multinational End-to-End work flow, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
- Ensure Multinational service fee discipline by utilizing available tools.
- Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
- Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
- Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
- Partner with all Multinational stakeholders across Product, Distribution, legal, credit, claims, network partners and operations support to effectively manage your existing portfolio and growth opportunities.
- Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
- Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
- Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
General:
- Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
- Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.
- Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
- Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
- Deliver structured internal and external Multinational training as applicable.
- Possess a desire for continuous improvement to elevate Multinational engagement and for further training as needed, including global fronting underwriting authority.
What you’ll need to succeed
- Commercial insurance experience, preferably client servicing (broker or company background)
- Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
- Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
- Strong written & verbal communication and interpersonal skills
- Highly motivated and ability to work autonomously and on own initiative
- Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
- Ability to clearly articulate ideas and influence outcomes
- Ability to motivate others to achieve common goal; proven record of being a team player
- Collaborative with the ability to build strong relationships with key internal and external stakeholders
- Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
- Computer literacy required: IT packages, MS Outlook, Excel, Word
