The posting
Responsibilities:
- Performs service fulfilment for request on network services.
- Manage and drive incident resolution.
- Perform moderate to complex network changes.
- Provide expertise as network operations subject matter expert.
- Performs on call support during after business hour and weekends.
- Manage the life cycle of the network project contract from contract initiation, transition, expiry or termination andhandover.
- Manage the quality and performance of service provider to ensure that services are delivered according to the specifiedservice levels and requirements including systems maintenance, enhancements, problem resolution and improvements.
- Plan and develop strategy for system maintenance to meet the business objectives.
- Plan, review and manage ICT infrastructure initiatives.
- Manage vendors and contracts to ensure service and project deliverables are successfully achieved. Facilitate andsupport service-wide users in change management process.
- Project manage the network and connectivity setup of new applications and optimization of existing networks.
- Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parametersof cost, duration and quality.
- Understand the IT management policy, quality management policy and security guidelines to ensure the development processes and procedures and systems are designed to comply with these policies and guidelines.
Requirements:
- At least a degree in in Electrical, Electronics or Mechanical Engineering, Computer Science, Information Technology, Computer Studies or its equivalent.
- Six (6) years or more of relevant work experience, preferably in network services/management and maintenance.
- At least 3 years of project management experience.
- Strong networking understanding in TCP/IP, switching, routing, DHCP, DNS, virtual private networks (VPN).
- Experience in managing Data Centre switches, routers, load balancers, firewalls and use of network management tools to monitor service metrics.
- Knowledge in storage networking and software defined networking will be an added advantage.
Work location: East
VikConnect Pte Ltd | UEN: 200804439G | EA Licence No: 09C5380 | Reg No: R1877979 (Tey Wan Xuan)



