The posting
Key Responsibilities
Network Operations & Monitoring
- Perform continuous monitoring of network infrastructure and services.
- Conduct proactive health checks to ensure network availability and stability.
- Monitor alerts, events, and system performance metrics.
- Verify and maintain network backup integrity and recovery readiness.
- Identify and escalate potential service disruptions before impacting business operations.
Incident & Problem Management
- Manage end-to-end incident resolution in accordance with agreed Service Level Agreements (SLAs).
- Troubleshoot network-related issues involving routing, switching, security, and load balancing technologies.
- Conduct Root Cause Analysis (RCA) for recurring or major incidents.
- Coordinate with internal teams, vendors, and stakeholders to restore services efficiently.
- Maintain incident documentation and knowledge base updates.
Infrastructure Management & Lifecycle Support
- Administer and maintain network devices including routers, switches, firewalls, and load balancers.
- Perform firmware, software, and hardware upgrades.
- Support technology refresh and infrastructure lifecycle initiatives.
- Ensure network configurations comply with operational and security standards.
Security Management
- Manage firewall policies, access control rules, and security configurations.
- Monitor security logs and investigate network security events.
- Support compliance initiatives, including adherence to CIS benchmarks and security standards.
- Escalate security threats and vulnerabilities in accordance with established procedures.
- Collaborate with cybersecurity teams on remediation activities.
Patch & Vulnerability Management
- Conduct vulnerability assessments and review scan results.
- Prioritize remediation activities based on risk severity.
- Implement security patches and firmware updates across network infrastructure.
- Track patch compliance and maintain remediation records.
- Support security audits and compliance reporting requirements.
Asset & Configuration Management
- Maintain accurate asset inventory and network documentation.
- Update and manage Configuration Management Database (CMDB) records.
- Perform asset reconciliation and configuration verification exercises.
- Ensure configuration changes are properly documented and approved.
Change & Release Management
- Execute network changes following ITIL-based Change Management processes.
- Conduct risk assessments and impact analysis for planned changes.
- Develop implementation plans, testing procedures, and rollback strategies.
- Participate in Change Advisory Board (CAB) discussions where required.
- Ensure successful deployment of network releases and enhancements.
Capacity & Performance Management
- Monitor network utilization, availability, and performance trends.
- Analyze capacity requirements and recommend infrastructure enhancements.
- Identify potential bottlenecks and implement optimization measures.
- Produce performance reports and forecasting recommendations.
Documentation & Reporting
- Maintain network architecture diagrams, SOPs, operational runbooks, and technical documentation.
- Prepare daily operational reports and service status updates.
- Produce monthly service reports covering: SLA performance Incident trends and RCA findings Patch and vulnerability compliance Security posture metrics Asset reconciliation status Capacity and performance analysis
Technical Environment
The successful candidate should possess experience in one or more of the following technologies:
Networking
- Cisco Routers
- Cisco Switches
- Cisco Load Balancing Technologies
Security
- Palo Alto Firewalls
- Check Point Firewalls
Load Balancing
- F5 BIG-IP Load Balancers
Tools & Methodologies
- ITSM Platforms (e.g., ServiceNow, Remedy)
- ITIL Framework
- Network Monitoring & Performance Management Tools
- Vulnerability Management Solutions
- CMDB & Asset Management Systems
Requirements
Education
- Diploma or Degree in Information Technology, Computer Science, Network Engineering, or related discipline.
Experience
- Minimum 3–8 years of experience in network operations, network engineering, or managed services environments.
- Experience supporting enterprise-scale network infrastructure.
- Hands-on experience with Cisco networking technologies.
- Practical experience administering Palo Alto, Check Point, or F5 technologies.
- Familiarity with ITIL-based service management practices.
Preferred Certifications
- Cisco CCNA / CCNP
- Palo Alto PCNSA / PCNSE
- Check Point CCSA / CCSE
- F5 Certified BIG-IP Administrator
- ITIL Foundation Certification
Key Competencies
- Strong troubleshooting and analytical skills
- Excellent incident response and problem-solving capabilities
- Understanding of network security best practices
- Ability to work in a 24x7 managed services environment
- Strong stakeholder communication and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
Deliverables
- Daily operational monitoring and health check reports
- Timely incident response and resolution within SLA commitments
- Monthly service performance reports
- Patch and vulnerability compliance reporting
- Security monitoring and escalation reports
- Asset inventory and CMDB maintenance
- Capacity planning and infrastructure improvement recommendations
- Updated technical documentation and operational procedures
